Xiamen Uni-Green Industries CO., LTD.
PVC Shower Pan Liner Wins Sustained Trust from Long-Term Customers
2025-11-07
Samia
Uni-moulding
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Three Repurchases Exceed 1,000 Rolls!
------PVC Shower Pan Liner Wins Sustained Trust from Long-Term Customers with Quality and Service
Recently, our company has received exciting cooperation news: a long-term cooperative customer has completed the third purchase of PVC Shower Pan Liner, with a single order volume of 380 rolls, and the cumulative purchase volume has exceeded 1,000 rolls. This impressive order data not only demonstrates the customer's high recognition of our products but also witnesses the entire process of the two parties moving from initial cooperation running-in to establishing in-depth trust.
Looking back at the early stage of cooperation, the customer prioritized product compliance. Only after confirming that our PVC Shower Pan Liner meets the U.S. CUPc (Uniform Plumbing Code Certification) and ASTM 4451 (Standard for PVC Waterproofing Membranes) did they further put forward the demand for sample verification. At that time, due to the temporary shortage of rolled inventory, we could only provide a small sample with a thickness of 30mil for the customer to refer to the product's color, thickness, and flexibility characteristics. However, the customer's actual demand was for products with a thickness of 40mil. The failure to obtain a sample of the corresponding specification raised concerns for the customer, who was cooperating with us for the first time — for bulk purchases, the consistency between samples and mass-produced goods is crucial to building confidence in cooperation.
In fact, PVC Shower Pan Liner with a thickness of 40mil is a regular production specification of our company. Moreover, the company has always implemented strict production standards centered on the U.S. CUPc and ASTM 4451 standards, and every step from raw material selection to finished product processing is aligned with international norms. In response to the customer's concerns, our team responded promptly: on the one hand, we conducted online communications with the customer, explained in detail the production process and technical parameters based on international standards, and clarified that products with a thickness of 40mil can be stably mass-produced, and all performance indicators meet the testing requirements of CUPc and ASTM 4451; on the other hand, to help the customer intuitively perceive the thickness, we provided a practical reference solution — suggesting that they use a caliper to measure items of similar thickness in daily life (such as multiple stacked coins) to assist in understanding the actual thickness of 40mil. At the same time, we made a solemn commitment that all mass-produced products will undergo special inspection before leaving the factory, which not only ensures that the thickness of each roll accurately meets the promised standards but also conducts compliance verification in accordance with CUPc and ASTM 4451 standards to prevent unqualified products from entering the market.
Through detailed explanations of international standards, production processes, and inspection standards, as well as providing multiple solutions based on the customer's actual usage scenarios, the two parties reached a consensus after in-depth communication, successfully resolving the cognitive differences regarding thickness and laying a solid foundation for the subsequent production progress.
Unexpectedly, another twist occurred in the subsequent personalized production process. According to the customer's requirements, the product needed to be printed with a designated pattern, so it was necessary to remanufacture the printing plate. However, due to an oversight in the process verification, the pattern on the printing plate was reversed, resulting in a forced delay in the delivery date. After the problem occurred, we immediately communicated with the customer to apologize, clearly explained the cause of the problem and the emergency handling plan; at the same time, we urgently coordinated with the production department to allocate raw materials and equipment resources, worked overtime to remanufacture the new printing plate and accelerate the production progress. During this period, we continuously updated the customer on the production dynamics to alleviate their concerns through transparent communication.
In the end, the 380 rolls of PVC Shower Pan Liner delivered not only fully met the customer's requirements in terms of thickness accuracy, printing quality, and waterproof performance but also passed the customer's compliance verification against CUPc and ASTM 4451 standards. The customer commented during the acceptance inspection: "From confirming international standard compliance in the early stage, to communicating on thickness standards, and then to efficiently solving subsequent problems, your company has demonstrated professional service capabilities and a responsible cooperative attitude, and the product quality has exceeded expectations. This is the core reason why we choose to repurchase continuously."
The customer's third order and the cumulative purchase volume exceeding 1,000 rolls are not only a recognition of the "international standard quality" of our PVC Shower Pan Liner but also an affirmation of the emergency handling and communication capabilities of our service team. In the future, our company will continue to take the U.S. CUPc and ASTM 4451 standards as the production benchmark, adhere to strict quality control, optimize service processes, and repay the trust of new and old customers with high-quality, high-compliance products and professional services, so as to deepen the cooperative and win-win partnership.
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